English translation for information. The French version (https://www.duroapp.fr/legal/support) prevails in case of discrepancy.

Help and contact

Have a question or a problem with the app or your subscription? Write to us at contact@duroapp.fr (or in the app: Settings › Contact us). We will reply quickly and in complete confidence.

Frequently asked questions

What plans are available and how much do they cost? Duro Premium is sold by Apple as an in-app purchase. Depending on the tests currently running, the subscription screen shows you two of the following plans (prices in France):

If you close Apple's purchase sheet without subscribing, you may be offered a welcome offer once only: 29,99 € for the 1st year (paid in advance), then 49,99 €/year. The prices offered may vary depending on the tests currently running. All plans remain visible and manageable in Settings › Subscriptions. The price shown on Apple's purchase sheet is the one that applies. Details are in the Terms of Use.

How do I cancel my subscription? Your subscription is managed through Apple's App Store. On your iPhone, go to Settings › [your name] › Subscriptions › Duro. In the app, go to Me › Status & subscription › Manage my subscription. Cancel at least 24 hours before the end of the current period (week, month or year) so that you are not charged for the next one. You keep access until the end of the period you have paid for. Deleting the app does not cancel the subscription.

What about during the free trial? If you cancel at least 24 hours before the end of the trial (7 days, or 14 with a creator code), you pay nothing. Otherwise, the annual subscription starts automatically at 49,99 €. If you have allowed notifications, Duro will remind you 2 days before the trial ends.

What happens to my loyalty price if I cancel? On the monthly and annual plans, your price goes down as long as your subscription continues without interruption. For example, it may go from 7,99 € → 6,99 € → 5,99 € → 4,99 € per month, or from 49,99 € → 39,99 € → 29,99 € per year. If your subscription stops, your seniority is reset to zero. If you come back, you pay the starting price again, with no trial or welcome offer. The weekly plan has no loyalty price.

How do I change plans? Go to Settings › [your name] › Subscriptions › Duro, where all Duro Premium plans are visible. Switching to a longer plan (weekly → monthly, monthly → annual) takes effect immediately, and Apple issues a prorated refund. Switching to a shorter plan takes effect at the next renewal. Apple always shows you the effective date before you confirm.

How do I get a refund? Purchases are sold and charged by Apple, so Apple decides on refunds. Submit your request at reportaproblem.apple.com (or write to us and we will explain the steps). Cancelling stops future renewals but does not automatically refund a period you have already paid for. This includes, for example, a year paid in advance under the welcome offer or the annual plan.

I have changed iPhone. How do I get my subscription back? Sign in with the same Apple ID. Then tap Restore at the bottom of the subscription screen, or Restore purchases in Me › Status & subscription.

Where do I enter a creator's code? Enter it on the "Did someone invite you?" screen of the assessment, or later in Settings › Creator code. The code gives new subscribers a 14-day free trial on the annual plan instead of 7 days.

How do I delete my data? In the app, go to Settings › Delete my data. Everything is erased from your iPhone and from our servers. Your Apple subscription, however, is not cancelled.

Is Victor, the coach, a doctor? No, Victor is an artificial intelligence. If you are in pain or have any doubts, talk to a doctor. In an emergency, call 15 or 112.

Links

Duro is published by ALLURE, a SAS (simplified joint-stock company) with share capital of 1 000 €, 32 rue de Paris, 92100 Boulogne-Billancourt, France, registered with the Nanterre Trade and Companies Register (RCS) under number 988 842 902.